Privacy

Privacy Policy

Effective August 17, 2026. This policy explains what MineCom collects, why, and what control you have over it.

1. Information we collect

Account information you give us: email address, username, display name, avatar and any profile details you choose to publish.
Marketplace activity: listings you create, orders you place or fulfil, order chat messages, reviews, disputes and proof-of-ownership files you upload.
Payment information handled by our payment processor: billing details, payout account details and transaction records. We never store full card numbers on our servers.
Technical data: IP address, browser and device information, and basic usage logs used to keep the marketplace secure.

To operate your account, publish your listings and process orders.
To hold and release protected payments, calculate fees and send payouts.
To investigate disputes, fraud, chargebacks and rule violations.
To send transactional email about orders, deliveries, payouts and account status.
To improve reliability, performance and safety of the marketplace.

With the other party to a trade: buyers and sellers see each other's public profile and the order chat needed to complete delivery.
With our payment processor, so payments, refunds and payouts can be processed and identity verification requirements can be met.
With service providers that host our site, database, storage and email delivery.
When required by law, or to protect the rights, property or safety of MineCom and its users.
We do not sell your personal information.

Your username, display name, avatar, bio, listings, ratings, reviews and completed-sale counts are visible to anyone on your public profile. Do not put private information in these fields.

We keep account, order, dispute and payment records for as long as your account is active and afterwards for as long as needed to meet legal, tax, accounting and fraud-prevention obligations.

Access to data is restricted by row-level database policies, encrypted connections and staff-only administrative controls. No online service can guarantee absolute security, so please use a strong, unique password.

You can edit or remove most profile information from your account settings at any time.
You can request deletion of your account. We may need to retain records tied to completed transactions, disputes or legal obligations.
You can contact us to ask what personal information we hold about you.

MineCom is not intended for anyone under 13, and users under 18 should only use the marketplace with the involvement of a parent or guardian.

We may update this policy as the marketplace changes. Material updates will be posted on this page with a new effective date.
Questions about privacy can be sent to support through our Discord support tickets.