Buyer protection
Every order on MineCom is covered. Money moves only when the trade is genuinely done.
How protection works
Funds are captured and held
When you pay, the amount is held by MineCom. The seller sees the order but not the money.
Delivery happens on-platform
Coordinate in the order chat. Every message and status change is timestamped as evidence.
You release the funds
Confirm delivery and the seller's proceeds become available, minus platform commission.
Disputes
If the goods never arrive, differ from the listing, or stop working inside the warranty window, open a dispute from the order page.
- 1Open the dispute and describe what went wrong. Payout is frozen immediately.
- 2Both sides get a window to submit evidence in the order chat.
- 3Support reviews the timeline, chat log and listing snapshot.
- 4Support resolves: full refund, partial refund, or release to the seller.
Support decisions are based only on on-platform evidence. Off-platform chats cannot be considered.
Marketplace rules
- Keep all communication and payment on MineCom. Off-platform trades have zero protection.
- No sharing of contact details, external links or payment handles in order chat.
- Listings must be accurate: correct stock, delivery time, region and platform.
- No stolen, chargeback-sourced or fraudulently obtained goods. Instant permanent ban.
- Sellers must honour their stated warranty window.
Trading game assets may conflict with a publisher's terms of service. MineCom protects the transaction, not your standing with the game publisher.